Operations Manager

URGENT HIRING: Operations Associate | Resollect | Mumbai (On-site)

Immediate joiners preferred. We're looking to close this role quickly.

About Resollect

Resollect is a legal-tech and execution platform that works with banks, NBFCs, HFCs and ARCs. We help them run large-scale legal and recovery work, including notices, dispatches, publications and case execution, quickly, accurately and at scale.

About the Role

We need a hands-on Operations Associate to manage operations from start to finish. You'll coordinate with printing, dispatch, courier/postal, newspaper publication and other vendors to make sure every task is completed correctly and on time. This is a high-volume role. It suits someone who follows up without being reminded, takes ownership and sees every task through to closure.

Key Responsibilities

Manage day-to-day execution across printing, dispatch, courier/postal, newspaper publication and other service vendors

Track every task, follow up with vendors and escalate quickly when timelines slip

Handle many notices, dispatches and publications at the same time and meet client SLAs

Check that vendor work is complete and correct before invoices or payments are approved

Negotiate pricing, timelines and service terms with vendors where needed

Maintain MIS and operational trackers, for example: client, batch number, notice and dispatch dates, vendor, tracking number, delivery/POD status, RTO/undelivered cases, pending actions and TAT

Prepare daily and weekly reports for management and clients

Close every task fully, not just mark it as done

Find recurring delays, errors or cost leaks and fix them with SOPs, checklists or better trackers

Work with the product and tech teams to automate manual processes

What We're Looking For

2–5 years of experience in operations, vendor management or execution-focused roles

You have managed vendors and resolved issues yourself, not only supported someone else

Experience in fast-paced, deadline-driven work where delays affect client commitments

Strong Excel/Google Sheets skills: VLOOKUP/XLOOKUP, pivot tables, SUMIF/COUNTIF, filters, conditional formatting and basic reporting

Clear communication and the confidence to escalate and push vendors on deadlines

Organised, detail-oriented and comfortable with high volumes and repetitive follow-ups

Good to Have

Experience in BFSI, legal, collections or recovery operations (e.g., SARFAESI notices, legal dispatches)

Experience creating SOPs, trackers or process improvements

Experience working with product or tech teams on automation

Location: Mumbai (on-site, full-time)

Joining: Immediate / within 15 days preferred