Fresher hiring for Airline Customer Service Representative

We are looking for a dedicated Airline Customer Service Executive to join our team in Ranchi. In this role, you will be the first point of contact for our customers, providing assistance and ensuring a positive travel experience.Key Responsibilities:- Customer Assistance: Respond to customer inquiries over phone and email, helping them with flight bookings, cancellations, and changes to their travel plans.- Problem Resolution: Address and resolve customer complaints efficiently, ensuring their concerns are handled with care and professionalism.- Flight Information: Provide up-to-date information about flight schedules, delays, and airport services, ensuring customers feel informed and supported.- Check-In Support: Assist passengers during the check-in process, guiding them through the necessary steps and ensuring a smooth experience.- Documentation Management: Handle and organize customer documentation related to travel, including tickets and boarding passes, while maintaining confidentiality.- Team Collaboration: Work closely with other departments to ensure seamless service delivery and enhance the overall customer experience.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and resolving issues effectively.- Customer-Oriented Approach: A genuine passion for helping customers and a commitment to providing excellent service is crucial.- Problem-Solving Ability: You should be able to think quickly on your feet and find solutions to customer challenges.- Attention to Detail: Accuracy in handling customer documentation and information is important in this role.- Team Player: Ability to work well within a team and contribute to a positive working environment.- Adaptability: Willingness to learn and adapt to new processes, as well as handle a fast-paced work environment.Experience0 - 1 YearsNo. of Openings65Education10th PassRoleAirline Customer Service ExecutiveIndustry TypeHotel / Travel / Airline / HospitalityGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationKolkata