Collections Associate

RESPONSIBILITIES ● Responsible for communicating with customers from a collections stand-point ● Omni channel communication such as Email, SMS, Tele Calling etc. ● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs ● Monitor accounts on a daily basis ● Identify outstanding account receivables ● Collaborating on debt collection efforts with Finance, Sales, and the Legal team. ● Investigate historical data for debts and bills ● Developing debt collection strategies and plans ● Take actions in order to encourage timely payments ● Process payments and refunds ● Resolve billing issues ● Ensure compliance to all federal and local regulations for collection process ● Update account status recordsREQUIREMENTS ● Bachelor’s Degree in Finance, Business or related field ● 3-6 years of relevant experience ● Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc. ● Excellent knowledge of various collection techniques ● Experience in developing and enacting debt recovery plans and strategies to prevent losses ● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections ● Excellent communication and interpersonal skills ● Demonstrated experience of being empathetic with customers ● Problem-solving and critical-thinking skill