Account Manager – B2B eCommerce (International Clients) (Remote)

Experience: 3–7 yearsLocation: Pune (Baner) / HybridMarkets: North America, EU, AustraliaCompensation: ₹7–9 LPA (Fixed) + ₹3–5 LPA (Performance Incentives)About the RoleHigh-ownership Account Manager role managing international clients across North America, the EU, and AustraliaHands-on Individual Contributor role with a clear path to Account Management LeadAct as the bridge between clients and internal teams to ensure delivery excellence and client satisfactionOwn client experience, retention, and account growthWhat You Will OwnClient Relationship & Customer SuccessOwn end-to-end relationships for 6–8 client accountsAct as the primary point of contactDrive client satisfaction, retention, and long-term engagementProactively identify risks, concerns, and growth opportunitiesAccount Operations & CoordinationDrive follow-ups on proposals, contracts, and legal documentationManage invoicing coordination and payment follow-upsEnsure strong coordination between clients and internal teams (tech, design, marketing)Client Pulse & Escalation ManagementIdentify early signals of client dissatisfaction or delivery risksEscalate proactively and drive resolution with ownership and speedReviews & ReportingOwn Quarterly Business Reviews (QBRs)Prepare and present:Project status updatesPerformance summariesInsights and recommendationsEnsure clarity, transparency, and trust with clientsAccount Growth & ExpansionIdentify and drive upsell and cross-sell opportunitiesContribute directly to revenue growth across managed accountsTeam Building (Future Scope)Hire and manage interns / junior account managersContribute to process building and best practicesGrow into a team leadership roleWhat We Are Looking For3–7 years in Account Management / Customer Success (IT services / eCommerce / SaaS preferred)Strong experience working with North American clientsExcellent communication, presentation, and stakeholder management skillsWillingness to work across time zones (late evening/night calls when required)Strong ownership mindset and problem-solving abilityAbility to manage multiple accounts (6–8 simultaneously)Assertive, confident, and proactive in client interactionsNice to HaveExperience in a B2B eCommerce or digital agency environmentExposure to EU / Australia clientsExperience mentoring or managing junior team membersGrowth OpportunityPath to Account Management Lead / Customer Success LeadOpportunity to build and lead a team of Account ManagersDirect exposure to global clients and the leadership teamRole ImpactManage a portfolio of international accounts contributing directly to company revenueEarn performance incentives linked to account growth and retention