Customer Service/Customer Support - Internship

About the internship:Job Description

1. Customer Query Management: Handle customer queries via email, WhatsApp, and calls.

2. Order & Delivery Assistance: Assist customers with order status, tracking details, delivery delays, cancellations, refunds, and other order-related concerns.

3. Issue Resolution & Escalation: Identify customer issues, provide appropriate resolutions, and escalate complex cases to the relevant teams.

4. Coordination & Follow-ups: Coordinate with internal teams, courier partners, and warehouse teams to ensure timely resolution

5. Documentation & Reporting: Maintain customer support trackers, update query statuses, and ensure accurate records of complaints, resolutions, and follow-ups.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 9th Oct'26 and 13th Nov'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 14,000 - 15,000 /monthDeadline:[hidden]:59:59Other perks:CertificateSkills required:Team Management, Time Management, MS-Excel, Problem Solving, Client Relationship, English Proficiency (Spoken), English Proficiency (Written) and Customer SupportAbout Company:MARS Cosmetics is a young and bold color cosmetics brand based in Delhi. We're looking to make beauty products better and more affordable.

Responsibilities

Job Description

1. Customer Query Management: Handle customer queries via email, WhatsApp, and calls.

2. Order & Delivery Assistance: Assist customers with order status, tracking details, delivery delays, cancellations, refunds, and other order-related concerns.

3. Issue Resolution & Escalation: Identify customer issues, provide appropriate resolutions, and escalate complex cases to the relevant teams.

4. Coordination & Follow-ups: Coordinate with internal teams, courier partners, and warehouse teams to ensure timely resolution

5. Documentation & Reporting: Maintain customer support trackers, update query statuses, and ensure accurate records of complaints, resolutions, and follow-ups.