Search Engine OptimizationSocial MarketingDigital MarketingSocial Media Marketing
Today · JEV2610017838541FView & apply
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SalarySalary not disclosed
Experience1–5 yrs
LocationPune, Maharashtra
Work modeRemote · Full time
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryIT - Software / Product Development
Job description
Respond to support requests received via email, phone, and virtual meetings. Troubleshoot, research, and resolve application-related issues. Log, track, and monitor incidents using ticketing systems such as Jira and Salesforce Helpdesk. Ensure incidents are assigned the appropriate priority, category, and impact. Validate reported issues, identify root causes, and reproduce system defects. Escalate complex issues to the appropriate technical teams and track them through resolution.
Key skills
How to apply
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