Desktop Support Engineer

Role Overview

We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support.

Responsibilities

Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.Troubleshoot hardware, software, and network connectivity issues for users.Manage OS installations, updates, and system imaging.Provide Level 1 and Level 2 technical support to resolve user issues promptly.Handle Active Directory tasks such as password resets, user creation, and access rights.Ensure endpoint security software and patches are properly installed and updated.Support video conferencing tools, email clients (e.g., Outlook), and collaboration platforms (e.g., Teams, Zoom).Maintain IT inventory, manage asset tagging, and keep asset records updated.Assist with onboarding/offboarding processes including provisioning/deprovisioning of devices.Liaise with vendors for warranty and repair services.Maintain documentation of procedures, issues, and resolutions.

Qualifications

Diploma/Degree in Computer Science, IT, or related field.13 years of experience in desktop support or IT helpdesk roles.Good knowledge of Windows 10/11, Microsoft Office 365, and standard business applications.Familiarity with Active Directory, DNS, DHCP, and basic networking principles.Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zoho Desk).Strong troubleshooting and analytical skills.Excellent verbal and written communication.Customer-oriented and able to work under pressure.

Preferred Qualifications

Certifications like CompTIA A+, Microsoft MCP/MCSA, or ITIL Foundation.Exposure to mobile device management (MDM), SCCM, or remote support tools.Basic scripting knowledge (PowerShell) is a plus. .