Technical Support & Customer Requirement Compliance Professional (Greater Noida)

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and escalate potential issues to senior management.

Job Requirements

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Solid attention to detail and organizational skills. .