Customer Support Executive

Job highlights

• PF, Travel Allowance (TA), Petrol Allowance, Flexible Working Hours, Laptop, 5 working daysJob DescriptionJob Title: Customer Service Representative (CSR)Location: Chennai PerungudiWork Mode: Work from OfficeShift: 6:00 PM – 3:00 AM ISTWorking Days: Monday–FridayProcess: US Healthcare / US Voice ProcessEmployment: Full-TimeWhat We Are Looking ForWe are looking for candidates who are:Excellent in spoken EnglishComfortable communicating with US customers/patientsEmpathetic and professionalComfortable working in a fast-paced environmentDetail-oriented and process-drivenWilling to work onsite and in a night shiftInterested in building a career in Healthcare Operations / Customer ServiceIf you have strong communication skills and experience in international voice, healthcare customer service, patient support, or appointment scheduling, we would like to hear from you.About the RoleWe are looking for a Customer Service Representative (CSR) to join our Healthcare Operations / Managed Services

Job Title: Customer Service Representative (CSR) Location: Chennai Perungudi Work Mode: Work from Office Shift: 6:00 PM – 3:00 AM IST Working Days: Monday–Friday Process: US Healthcare / US Voice Process Employment: Full-Time What We Are Looking For We are looking for candidates who are: Excellent in spoken English Comfortable communicating with US customers/patients Empathetic and professional Comfortable working in a fast-paced environment Detail-oriented and process-driven Willing to work onsite and in a night shift Interested in building a career in Healthcare Operations / Customer Service If you have strong communication skills and experience in international voice, healthcare customer service, patient support, or appointment scheduling, we would like to hear from you. About the Role We are looking for a Customer Service Representative (CSR) to join our Healthcare Operations / Managed Services team in Chennai . The CSR will be responsible for handling patient and provider calls, appointment scheduling, customer queries, documentation, and coordination with internal teams . The role requires strong English communication, empathy, attention to detail, and the ability to handle sensitive healthcare-related conversations professionally. This is an onsite US voice process role and is well suited for candidates with experience in international voice process, healthcare BPO, medical customer service, patient support, appointment scheduling, or customer service . Key Responsibilities Patient & Provider Support Handle inbound and outbound calls from patients, providers, caregivers, and other stakeholders. Understand customer/patient concerns and provide accurate information. Resolve queries professionally and escalate complex issues when required. Maintain a professional, empathetic, and patient-focused approach during every interaction. Appointment Scheduling Schedule, confirm, reschedule, and update patient appointments. Coordinate with patients and providers regarding appointment availability and changes. Ensure accurate documentation of appointment-related information. Healthcare Operations & Documentation Record patient interactions and updates accurately in CRM/EHR or healthcare software. Maintain confidentiality of patient and business information. Follow company procedures and applicable healthcare privacy and compliance requirements. Support patient outreach and other operational activities as required. Team Coordination Coordinate with internal teams to ensure smooth delivery of services. Follow assigned processes, quality standards, and productivity expectations. Escalate issues appropriately to the Team Lead or concerned department. Candidate Requirements 1–2 years of experience in customer service, international voice process, BPO, healthcare BPO, medical office, patient support, or a related role. Excellent English communication skills – verbal and written. Comfortable handling US customer/patient calls . Strong listening, problem-solving, and interpersonal skills. Good typing, documentation, and computer skills. Ability to work with CRM, EHR, scheduling systems, or similar software . Strong attention to detail and ability to maintain accurate records. Comfortable working in a night shift aligned with US business hours . Willingness to work fully onsite from our Chennai office . Preferred Experience Candidates with experience in any of the following will be preferred: US Healthcare / Healthcare BPO International Voice Process Patient Support Medical Customer Service Appointment Scheduling Medical Office / Clinic Operations EHR / EMR CRM Healthcare Call Center HIPAA / Healthcare Data Privacy Freshers with excellent English communication and strong customer-service aptitude may also be considered based on the hiring requirement. Role: Voice / Blended - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Patient SupportUS Voice ProcessInternational Customer ServiceInternational Call CenterBPO VoiceVoice ProcessVoice SupportInbound Voice ProcessCustomer SupportCustomer CareInternational VoiceCustomer HandlingInternational BPOInternational Calling