Remote Customer Engagement Specialist Chat Agent (FullTime, Remote

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About OpportunicoreOpportunicoreis a trailblazer in the automotive customer experience arena, redefining how brands connect with drivers and car enthusiasts worldwide. With a mission to deliver seamless, personalized support across digital touchpoints, we empower our customers to navigate the automotive journey with confidence and ease. Our culture thrives on innovation, collaboration, and a relentless focus on customer delight. As we expand our global footprint, were looking for passionate individuals who want to shape the future of automotive engagement from the comfort of their own home.

Why Opportunicore

RemoteFirst Flexibility:Work from anywhere with a reliable internet connection and a comfortable workspace.

Competitive Compensation:Earn a marketaligned salary that rewards your expertise and dedication.

Comprehensive Benefits:Affordable medical, dental, and vision plans; 401(k) with company match; generous paid time off; and continuous learning opportunities.

Growth & Development:Structured career paths, mentorship programs, and access to industry conferences and certifications.

Inclusive Culture:A diverse, supportive environment where every voice is heard and celebrated.

Role Overview

As a

Remote Customer Engagement Specialist Chat Agent, you will be the frontline ambassador for Opportunicores automotive community. Youll handle inbound chat and text conversations, providing timely, accurate, and engaging responses that reflect our brands voice and values. Your role is pivotal in turning inquiries into satisfied customers, ensuring a frictionless experience across multiple digital platforms.

Key Responsibilities

Respond to and engage in realtime chat and text conversations from customers across the United States.Deliver thoughtful, grammatically correct, and brandconsistent responses within one minute of receipt.Identify, document, and report system errors or anomalies to the technical team for swift resolution.Maintain a minimum conversation volume per hour, meeting or exceeding set performance metrics.Adhere to quality assurance standards; maintain an error rate below 10% to avoid coaching or potential termination.Navigate multiple software platforms (CRM, knowledge base, chat tools) with proficiency and agility.Collaborate with crossfunctional teams (sales, technical support, product) to resolve complex customer issues.Participate in ongoing training sessions to stay current on product updates, industry trends, and customer service best practices.Essential Qualifications

High school diploma or GED; additional education in communications, business, or a related field is a plus.Prior experience in a customer service or chat support role, preferably within the automotive or technology sectors.Strong written communication skills with impeccable grammar and a friendly, professional tone.Basic knowledge of the automotive industry, including common makes and models, to provide informed assistance.Reliable highspeed internet connection and a quiet workspace conducive to focused communication.Proficiency with computers and comfort navigating multiple software platforms simultaneously.Ability to manage time effectively, prioritize tasks, and maintain composure under pressure.Preferred Qualifications

Experience with CRM systems (e.g., Salesforce, HubSpot) and knowledgebase tools.Familiarity with chat analytics and reporting tools.Multilingual capabilities to serve a diverse customer base.Previous remote work experience with a proven track record of meeting performance metrics.Strong problemsolving skills and a proactive approach to troubleshooting.Skills & Competencies

Exceptional written communication and active listening.Customercentric mindset with a passion for delivering outstanding service.Adaptability to evolving tools, processes, and customer expectations.Team collaboration and crossfunctional communication.Datadriven decision making and a focus on continuous improvement.Resilience and emotional intelligence in handling diverse customer interactions.Career Growth & Learning Opportunities

At Opportunicore, we believe that every team members growth fuels our collective success. As a Chat Agent, youll have access to:

Structured career ladders that can lead to roles in Customer Success Ma .