Remote Program Manager - Sales Vendor, SMB Advertising

Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and globally. The Program Manager will lead outsourced sales and customer-engagement programs for SMB advertisers using TV and Connected TV, managing vendor performance, KPIs, training, workflows, and quality assurance. The role will partner with Product, Marketing, and Data teams to improve advertiser activation, adoption, retention, satisfaction, and revenue.

ResponsibilitiesOwn the strategy, execution, and outcomes of outsourced vendor and partner programs across lead generation, qualification, and support, with direct accountability for scaled advertiser revenue through the self-service platformManage the day-to-day vendor relationship, monitor pre-established KPIs, and ensure outsourced teams deliver against quality, productivity, and conversion targetsOversee vendor training, quality assurance, scripting, call coaching, and product education to support consistent customer interactions and business outcomesDevelop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfactionDefine tools and processes that allow internal and external sales and support workflows to scale, including lead outreach, qualification, and CRM handoffEstablish key performance indicators (KPIs) and metrics to measure support and lead-generation effectiveness; analyze performance data and make data-driven recommendations for optimizationCommunicate customer needs across cross-functional partners to help shape marketing messages and the product roadmapPartner with Product, Marketing, and Data teams to align customer-experience strategies and maintain effective feedback loopsCoach internal customer success managers and outsourced sales development teams, providing direct performance feedback and reinforcing accountabilityBalance strategic program development with hands-on operational management, internal meetings, and vendor interactionsSkills

Proven experience (5+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segmentExperience in first-line management (1+ years) in sales, account management, or customer successExperience managing outsourced vendor programs for sales, customer service, or customer successAcute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors' SMB product solutionsStrong leadership skills with experience managing and developing high-performing sales, account management, or customer success teamsData-driven and customer-centric leader who aligns strategy and vision to proven customer needsSkilled in change management and process optimization in fast-paced environmentsExcellent communication skills, with the ability to effectively engage and influence stakeholders at all levelsBachelor's degree in Marketing, Business Administration, or related fieldWould be great if they have experience managing offshore teamsEarly career SDR or sales manager - preferred that they've managed peopleSales enablement potentiallyStrong coach not just having managed peopleBenefitsMedical coverage and Health Savings Account (HSA)Dental/Vision/Various Ancillary coverages401(k) retirement savings planPaid-time-off optionsCompany-paid Employee Assistance Program (EAP)Discount programsHybrid in Los Angeles or New York, three days per week; Remote in Texas with monthly travelCompany Overview

Stand8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is [hidden]

Company H1B SponsorshipStand8 Technology Consulting has a track record of offering H1B sponsorships, with 2 in 2026, 1 in 2024, 5 in 2023, 3 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role. .