Customer Service Associate - Fresher

About the job:Key Responsibilities:

1. Handle incoming and outgoing calls in a polite and professional manner

2. Understand customer needs and provide appropriate solutions

3. Follow scripts and guidelines while addressing different customer concerns

4. Maintain accurate records of all interactions in the system

5. Promote customer satisfaction and loyalty by going the extra mile

6. Attend regular training sessions to stay updated and improve performance

7. Achieve daily and monthly performance targetsWho can apply:Only those candidates can apply who:Salary:₹ 2,20,000 - 3,30,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Free snacks & beverages, Health InsuranceSkills required:Tamil Proficiency (Spoken), Effective Communication and Customer SupportOther Requirements:Good communication skills in Tamil and English (Required)Active listening and a customer-focused attitudeBasic computer skillsAbility to multitask and manage time efficientlyPositive attitude and eagerness to learnPrevious experience in a call center is an advantage (not mandatory)Punctuality and regular attendance are essentialBachelor’s degree (Required)Must be able to relocate or commute to Saibaba Colony, CoimbatoreAbout Company:Eagle Fleet Services Private Limited is a Coimbatore-based transportation and mobility services company committed to delivering reliable, convenient, and efficient travel solutions. Established in 2012, we focus on supporting transportation needs through customer-oriented services and operational excellence. Our goal is to make every journey smooth, safe, and hassle-free by emphasizing service quality, punctuality, and customer satisfaction. We strive to build lasting relationships with our customers and partners through professionalism, transparency, and continuous improvement. At Eagle Fleet Services, we believe in connecting people to their destinations with dependable mobility solutions while working towards sustainable growth and excellence in the transportation industry.

Responsibilities

Key Responsibilities:

1. Handle incoming and outgoing calls in a polite and professional manner

2. Understand customer needs and provide appropriate solutions

3. Follow scripts and guidelines while addressing different customer concerns

4. Maintain accurate records of all interactions in the system

5. Promote customer satisfaction and loyalty by going the extra mile

6. Attend regular training sessions to stay updated and improve performance

7. Achieve daily and monthly performance targets