Client Servicing

Experience: 3+ years in client servicing or related roleIndustry: Event ManagementOverview: A leading event management agency in Mumbai is seeking a Client Servicing to build strong client relationships and ensure satisfaction across diverse corporate, entertainment, and bespoke events. The role requires a professional who can understand client needs, coordinate with internal teams, and deliver successful event solutions.Key Responsibilities:Client relationship management – Act as the primary contact and maintain long‑term partnerships.Needs assessment – Understand client objectives and align event solutions accordingly.Cross‑department coordination – Work with internal teams to meet requirements.Expectation management – Provide solutions and alternatives when needed.Event delivery – Ensure timely execution and post‑event evaluations.Account growth – Identify opportunities within existing client accounts.Issue resolution – Handle concerns to maintain satisfaction.Industry insights – Stay updated and share knowledge with clients and teams.Qualifications:Minimum 3 years of client servicing experience, preferably in event management.Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.Proven track record of managing and growing client relationships.Exceptional communication and interpersonal skills.Strong organizational ability to manage multiple projects.Proficiency in Microsoft Office and CRM tools.Must be based in Mumbai.Personal Attributes:Strong client‑facing and communication skills.Professional, service‑oriented mindset.Proactive with attention to detail.Problem‑solving ability with metrics‑driven thinking.Ability to work under pressure and meet deadlines.What We Offer:Dynamic and supportive work environment.Professional development and career growth opportunities.Exposure to diverse and challenging projects.