Customer Relationship Manager

Responsible for supporting customers after purchase, resolving their concerns, and following up on pending payments while maintaining strong, positive relationships. Key Responsibilities Contact customers after sales to check satisfaction and handle queries Resolve complaints and service issues promptly, escalating when needed Follow up on due and overdue payments by phone, email, and messaging Negotiate payment plans and get clear commitments on dates and amounts Share invoices, payment reminders, and account statements Coordinate with sales, accounts, and service teams Update customer records, call notes, and follow-ups in the CRM Track payment status and report collections regularly Encourage repeat business and customer loyalty