Relationship Manager

About the job:Key responsibilities:

1. Build and maintain strong, long-term relationships with clients.

2. Act as the primary point of contact for assigned clients and understand their business needs.

3. Regularly communicate with clients to understand requirements, feedback, concerns, and expectations.

4. Coordinate with sales, business development, project management, development, and support teams to ensure smooth project execution.

5. Follow up with clients regarding ongoing projects, deliverables, proposals, payments, and other business requirements.

6. Identify opportunities for upselling, cross-selling, renewals, and additional services.

7. Prepare and present proposals, quotations, presentations, and other client-facing documents when required.

8. Conduct regular client follow-ups and meetings to maintain engagement and identify new opportunities.

8. Resolve client concerns professionally and ensure timely escalation and closure of issues.

9. Maintain accurate records of client communication, requirements, opportunities, and follow-ups in the CRM.

10. Monitor client satisfaction and proactively address potential concerns.

11. Stay informed about the company's services, products, and technology solutions.

12. Achieve assigned relationship management, retention, revenue, and business development targets.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, 5 days a week, Health InsuranceSkills required:Client Interaction, Client Relationship Management (CRM), Sales and Effective CommunicationOther Requirements:1. Bachelor's degree.2. 1–5 years of experience in relationship management, client servicing, business development, account management, or a similar role.3. Excellent verbal and written communication skills.4. Strong interpersonal, negotiation, and presentation skills.About Company:ToXSL Technologies, an ISO 27001:2013 and ISO 9001:2015 certified global software services company, focuses on mobile and web application development. ToXSL Technologies was established in the year 2012 and it is located in Mohali, Punjab. We are an Android, iOS, and web framework development company working for happy clients for the last nine years. Our expertise and commitment to deliver complex strategic IT projects make us a trusted service provider to more than 2000 customers across the globe. We have a team size of more than 270 employees. It is a matter of great pride to us that many of these relationships have continued with us since the beginning.

Responsibilities

Key responsibilities:

1. Build and maintain strong, long-term relationships with clients.

2. Act as the primary point of contact for assigned clients and understand their business needs.

3. Regularly communicate with clients to understand requirements, feedback, concerns, and expectations.

4. Coordinate with sales, business development, project management, development, and support teams to ensure smooth project execution.

5. Follow up with clients regarding ongoing projects, deliverables, proposals, payments, and other business requirements.

6. Identify opportunities for upselling, cross-selling, renewals, and additional services.

7. Prepare and present proposals, quotations, presentations, and other client-facing documents when required.

8. Conduct regular client follow-ups and meetings to maintain engagement and identify new opportunities.

8. Resolve client concerns professionally and ensure timely escalation and closure of issues.

9. Maintain accurate records of client communication, requirements, opportunities, and follow-ups in the CRM.

10. Monitor client satisfaction and proactively address potential concerns.

11. Stay informed about the company's services, products, and technology solutions.

12. Achieve assigned relationship management, retention, revenue, and business development targets.