Client Support Associate

Job description:Job Title : Client Support Executive .A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.Key ResponsibilitiesCustomer Support:Handle incoming calls, emails, or chats from customers.Resolve queries and provide accurate information about products, services, and company policies.Escalate unresolved issues to the appropriate departments.Problem-Solving:Investigate customer complaints and identify solutions.Process returns, refunds, or exchanges as per company guidelines.Documentation:Maintain detailed records of customer interactions, including queries, complaints, and resolutions.Update customer accounts and ensure data accuracy.Customer Engagement:Build rapport and establish trust with customers.Provide personalized support to ensure customer satisfaction.Provide information about services and actionable along with deadlines.Help Client know the progress on the jobs assigned.Feedback Collection:Gather and document customer feedback for product or service improvements.Share insights with management for process enhancement.Sales Support (Optional):Upsell or cross-sell products and services, if applicable.Assist with placing orders and tracking deliveries.Client onboarding processPayment follow up with the clients.Required Skills and QualificationsEducational Requirements: :Graduation mandatory.Key Skills:Excellent verbal and written communication.Active listening and empathy.Problem-solving and conflict-resolution skills.Multitasking and time management.Familiarity with CRM software and MS Office Suite.Experience:Preferred: 1-2 years in a similar customer-facing role.Language Proficiency:Fluency in the local language and English is often required.Job Types: Full-time, PermanentWork Location: In person