Customer Service - Chat Process Executive

Position: Chat Process Executive

Experience: 6months1 years

Location: Mumbai

Employment Type: Full-time

Job Responsibilities:

Handle customer queries through chat support in a professional and timely manner.

Understand customer concerns and provide accurate information and solutions.

Maintain proper communication and ensure a positive customer experience.

Handle multiple chat conversations efficiently while maintaining response quality.

Follow company processes, SOPs, and quality standards.

Escalate complex issues to the appropriate team or supervisor.

Maintain accurate records of customer interactions.

Achieve assigned productivity, quality, and response-time targets.

Coordinate with internal teams for issue resolution when required.

Requirements:

Excellent written English communication skills.

Good typing speed and accuracy.

Strong customer-handling and problem-solving skills.

Basic knowledge of MS Office and computer applications.

Ability to multitask and work under pressure.

prior chat/customer support experience will be an advantage.

Preferred Skills:

Customer Service | Chat Support | Written Communication | Typing Skills | Problem Solving |Multitasking | MS Office

Interested candidates can share their resume on hidden_email

Compensation: 18,[hidden],000.00 per month

Benefits:

Cell phone reimbursement

Health insurance

Life insurance

Work Location: In person .