Manager - Customer Success (AdTech, B2B SaaS)

Role & ResponsibilitiesAs an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.Ideal CandidateStrong Manager – Customer Success, Account management ProfileMandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success roleMandatory (Experience 2) – Must have 3+ years of experience in AdTech industryMandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software productsMandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening callMandatory (Note2): Please ensure candidates have added numbers/metrics in resumePreferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferredPreferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.Perks, Benefits and Work CultureFlexible work hours and leavesSalary advanceMaternity/Paternity leave benefits & adoption assistanceButler & Concierge servicesTeam Off-sites & CelebrationsBeyond Work:Insurance benefits for you and familyInterest-free loansGift vouchers for special momentsFully-equipped GymEducation Sponsorship Programs