Customer Service/Customer Support - Internship

About the internship:1) Assist customers and Kendra partners with queries, updates, and case-related support.

2) Coordinate the delivery of credit analysis reports and follow up on pending cases.

3) Explain basic credit analysis findings to customers in a clear and simple manner.

4) Handle customer and partner communication through calls, WhatsApp, and email.

5) Maintain customer records, case updates, and CRM entries accurately.

6) Coordinate with internal teams to ensure smooth and timely case handling.

7) Track customer cases, follow-ups, pending decisions, and service activation.

8) Identify customers who may require credit repair services based on their analysis.

9) Guide customers toward suitable credit repair solutions and relevant service upgrades.

10) Build and maintain professional relationships with customers through timely communication and follow-ups.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 8th Oct'26 and 12th Nov'26are available for duration of 2 monthsare from Indore onlyhave relevant skills and interestsStipend:INR₹ 2,000 - 5,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendationSkills required:Problem Solving, Client Relationship Management (CRM), Effective Communication and Customer SupportAbout Company:Raiseonic is a mobile-first platform as simple as WhatsApp, designed to empower rural and semi-urban women by simplifying access to government schemes, funding & credits, mentorship, and training.

Using AI-driven personalisation and a voice-based, multilingual interface, Raiseonic guides women step-by-step from discovering relevant opportunities to applying for support and growing their businesses.

The platform addresses barriers of low literacy, digital access, and complex schemes, enabling millions of women to scale their livelihoods and achieve financial independence.

Responsibilities

1) Assist customers and Kendra partners with queries, updates, and case-related support.

2) Coordinate the delivery of credit analysis reports and follow up on pending cases.

3) Explain basic credit analysis findings to customers in a clear and simple manner.

4) Handle customer and partner communication through calls, WhatsApp, and email.

5) Maintain customer records, case updates, and CRM entries accurately.

6) Coordinate with internal teams to ensure smooth and timely case handling.

7) Track customer cases, follow-ups, pending decisions, and service activation.

8) Identify customers who may require credit repair services based on their analysis.

9) Guide customers toward suitable credit repair solutions and relevant service upgrades.

10) Build and maintain professional relationships with customers through timely communication and follow-ups.