Customer Success Manager Japanese Speaking Sports Technology & Analytics

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About arenaflex

arenaflex is a global leader in sports technology, empowering teams, coaches, and athletes to unlock their full potential through cuttingedge video analysis, data insights, and collaborative tools. Our mission is simple: to help sports teams around the world see their game in a new light, fostering teamwork, dedication, and continuous improvement.

Recognized as one of reputed companys Top 100 Global Most Loved Workplaces, arenaflex thrives on a culture of learning, innovation, and mutual support. We believe that the best results come from people who feel safe, valued, and inspired to push boundaries. Whether youre in our Tokyo office or working remotely, youll find a community that celebrates diversity, encourages growth, and rewards excellence.

Position Overview

As a Customer Success Manager Japanese Speaking at arenaflex, you will be the trusted partner for a portfolio of sports teams across Japan. Your primary focus will be to maximize customer satisfaction, drive high renewal rates, and uncover opportunities for upselling additional services. You will work closely with crossfunctional teamsincluding product, sales, and supportto ensure our customers achieve measurable success with our platform.

This role is based in our Tokyo headquarters, with a flexible hybrid schedule that requires a minimum of three days in the office per week. Youll be part of a dynamic, highperforming team that values autonomy, creativity, and a relentless commitment to customer delight.

Key Responsibilities

Build and nurture deep relationships with coaches, athletic directors, and team managers, becoming their goto resource for all things arenaflex.

Own the endtoend customer journey from onboarding to renewal, ensuring a seamless experience that drives engagement and value realization.

Conduct regular business reviews to assess usage metrics, identify gaps, and propose tailored solutions that align with each teams goals.

Drive renewal and upsell initiatives by articulating ROI, showcasing success stories, and negotiating contract extensions.

Collaborate with product and support teams to relay customer feedback, prioritize feature requests, and troubleshoot complex issues.

Analyze data and metrics to forecast churn risk, measure satisfaction, and report on key performance indicators.

Champion a culture of continuous improvement by sharing best practices, mentoring peers, and contributing to arenaflexs knowledge base.

Represent arenaflex at industry events and local coaching conferences, building brand awareness and gathering market insights.

Essential Qualifications

Fluent Japanese (native or equivalent) and businesslevel English proficiency.

Minimum of 35 years of experience in customer success, account management, or related roles within the sports technology or SaaS industry.

Proven track record of achieving renewal targets and driving upsell revenue.

Strong analytical mindset with the ability to interpret usage data and translate insights into actionable recommendations.

Excellent communication and presentation skills, capable of engaging stakeholders at all levels.

Highly organized, with a disciplined approach to workflow management and prioritization.

Empathetic, proactive, and customercentric attitudealways looking for ways to add value.

Experience using CRM platforms (reputed company preferred) and customer success tools.

Preferred Qualifications

Background in coaching, athletics, or sports administrationfirsthand experience with the challenges faced by teams.

Knowledge of arenaflexs product suite and the ability to articulate its value proposition to diverse audiences.

Previous sales experience, especially in a B2B SaaS context.

Comfort with data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.

Experience working in a fastpaced, highgrowth startup environment.

Additional language skills beyond Japanese and English are a plus.

Core Competencies

CustomerFirst Mindset always prioritizing the clients success.

Strategic Thinking aligning arenaflex solutions with longterm team objectives.

ProblemSolving turning challenges into opportunities for improvement.

Collaboration working seamlessly across product, sales, and support.

Adaptability thriving in a dynamic environment with evolvin .