Customer Relationship Manager

Key ResponsibilitiesManage and maintain customer data, leads, and records in the CRM system. Track and monitor leads, follow-ups, site visits, bookings, and customer interactions. Coordinate with Sales Executives, Relationship Managers, and Pre-Sales teams to ensure timely follow-ups. Update lead status, booking details, and customer information accurately. Monitor pending leads and ensure that no customer enquiry is missed. Prepare daily, weekly, and monthly CRM reports and performance trackers. Handle post-booking customer coordination and support. Maintain records of customer feedback, complaints, and resolutions. Ensure data accuracy, confidentiality, and timely CRM updates. Assist Management with sales pipeline tracking and reporting. Required SkillsGood communication and coordination skills. Basic knowledge of CRM software, MS Excel, and Google Sheets. Strong organisational and time-management abilities. Attention to detail and accuracy in data entry. Ability to manage multiple tasks and follow up consistently. Problem-solving skills and a customer-focused approach. EligibilityGraduate in any discipline; candidates from BBA, B.Com, or MBA backgrounds preferred. Freshers and candidates with 0–2 years of relevant experience can apply. Experience in real estate, sales coordination, or customer relationship management will be an added advantage. What We OfferCompetitive salary with performance-based growth opportunities. Hands-on experience in real estate CRM and sales operations. Learning and development opportunities. Supportive and professional work environment. Career growth within the organisation. Interested candidates can share their resumes at Mansion Realtors.