Manager People Shared Services

Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value.

Overview

Manager People Shared Services

Publicis Sapient is looking for a Manager People Shared Services to join our team of bright thinkers and doers. The role is designed to support the HR Shared Services team in India. It will primarily revolve around identifying, evaluating, developing and acting as SME on the people processes, labor compliances, performance management, employee life cycle (Onboarding, Learning Management, Global Background checks, Helpdesk etc.), and managing the day-to-day functioning of Shared Services ops team or project team. The role also entails a variety of projects and assignments like Process Redesign, Reporting & Dashboards, HR Account Management, using tools to improve efficiency and scalability of processes, working with several stakeholders to collect data points and analyzing the same to recommend improvement opportunities, creating process maps and documents as knowledge repository etc.

Your Impact:

Team Leadership and Management

Works with senior leadership to ensure consistent people processes and practices across the companyManages and leads different verticals within the GPSS team, coaching them on Publicis Sapient initiatives, our core values and the body of human resources knowledgeCreates localized vision and point of view for Shared Services that is consistent with the greater GPSS OrganizationActivity participates in interviewing and selecting new members of the Shared Services team (Associates & Senior Associates, including contractors)Drive continuous reviews and performance management for the team and report-out from time to timeBuild, implement and oversee Objectives & Key Responsibilities (OKRs) for the HR Shared Services team membersAlign with key stakeholders and partners from time to time to report out key metrics of Shared Services collaboration and performanceLead the change for the team and continuously work towards their capability development and engagement

Operations and People Processes

Continuously evolve the design and execution of our processes, drive adoption, change management and communication. Needs to have a strong knowledge of HR domain to be able to create solutions to address our business realitiesCollaborate with support functions such as Hiring, Finance, HR Business Partners for a seamless execution of critical processes like Executive Integration Program (Leadership Level Onboarding), Client Specific Background Checks, etc.Work with Global HRSS & Technology Teams on system & tool enhancements in order to create streamlined processesPartners with other members of the People Success (HR) team to develop and implement policies, procedures, and practices surrounding people processes that represent innovative, best practices for the companyContribute in the designing of integration & lifecycle process frameworks that would include drafting & reviewing Standard Operating Procedures (SLAs) of key processesEnsure all the HRSS activities are done as per SLAs and timelines defined in the SOPsMonitor to see if all HR queries are responded on time in accordance with the SLAsInvestigate incidents and take appropriate actions

Communication:

Trains and coaches Senior Associates & Associates on ongoing and new people processesAssesses and counsels leaders in the appropriate resolution of team and employee relations issuesResponds to escalations and inquiries regarding policies, procedures, and programs

Company Contribution:

With other leaders, finds new and innovative ways to support the core values, creating ways to keep them vital for the organizationActively participates in delivering company-wide training programs if the need arises

Qualifications

Your Skills & Experience:

Stakeholder Management is critical and she/he must build strong relationships to partner with multiple teams within the organizationBusiness orientation is crucial, thus should govern all people processes and initiatives in the organization.Strong written and verbal communication as well as interpersonal skillsTeam handling ability and maturity to drive difficult conversations and performance review of direct reportsAbility to effectively present information to senior leadership, team, other employees and public .