Head - Retail Lending Operations - NBFC/Financial Services

Title : Head of Retail Business ( Retail Lending Operations) - NBFC / Financial Services

Location : Gurgaon

Role Overview :

• Seeking a Head of Retail Business to build and scale its EV-focused Retail Lending Business.

• The role will lead the development and growth of financing solutions for 3W EV driver-cum-operator (DCO) segments across Tier I and II markets, with expansion into 2W and 4W EV DCO financing in Tier I markets over time.

• This is a P&L leadership role requiring strong capabilities across product , credit, distribution, partnerships, funding structures, and risk systems.

Key Responsibilities :

Business Leadership & P&L Ownership :

• Own and scale the Retail EV Financing business P&L.

• Build and execute the growth strategy for 3W EV driver-cum-operator financing.

• Develop roadmap for expansion into 2W and 4W EV DCO financing.

• Drive business targets, portfolio growth, and profitability.

Product & Customer Strategy :

• Design customer-centric credit products tailored to driver-cum-operators and mobility entrepreneurs.

• Structure innovative financing models including: Asset financing, Driver income-linked lending models, Partner-led financing programs

• Ensure products remain competitive, scalable, and compliant.

Distribution & Go-To-Market :

• Define and execute go-to-market strategy across priority markets.

• Build distribution through: OEM partnerships, Dealer ecosystems, Fleet operators, Mobility platforms

• Establish strong presence across Tier II and Tier III EV markets.

Partnerships & Funding :

• Build institutional partnerships with banks, NBFCs, and financial institutions.

• Structure and scale off-balance sheet lending models, including: Co-lending programs, FLDG-backed structures, Portfolio assignments / buyouts

• Optimize capital efficiency and cost of funds.

Risk, Credit & Technology :

• Work closely with credit and analytics teams to build scalable underwriting frameworks.

• Develop data-driven risk and decisioning systems tailored to EV DCO segments.

• Partner with technology teams to strengthen loan origination, underwriting, and portfolio monitoring systems.

Compliance & Governance :

• Ensure adherence to all NBFC regulatory requirements, including KYC, AML, and customer onboarding norms.

• Maintain strong internal controls across the lending lifecycle.

Educational Qualification / Work Experience / Skills :

• PG/MBA/Graduate with min. 12+ years of experience in Retail Lending Businesses.

• Strong background in secured lending, preferably vehicle finance or asset-backed lending.

• Experience working with emerging customer segments/mobility ecosystems is preferred.

Functional Expertise

Deep understanding of :

• Retail credit and underwriting

• Risk frameworks and portfolio management

• Retail distribution and ecosystem partnerships

• Institutional funding partnerships

Leadership :

• Proven track record of building and scaling retail lending businesses.

• Strong P&L management capability.

• Ability to operate in high-growth, entrepreneurial environments

• Strong ability to work cross-functionally across product, risk, partnerships, and technology teams. .