BPO Operations Executive

We are seeking a motivated and enthusiastic BPO Operations Executive to join our dynamic team. This role is ideal for recent graduates looking to kickstart their careers in the business process outsourcing industry. As a BPO Operations Executive, you will be responsible for handling customer inquiries, providing support, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Manage incoming calls and customer service inquiries.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Collaborate with team members to improve customer service processes.

Required Skills:

• Recent graduates with a degree in BCom or BBA are preferred.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-oriented mindset with a passion for helping others.
• Basic computer skills and familiarity with customer service software.

This is a fantastic opportunity for fresh graduates to gain valuable experience in the BPO sector and develop their professional skills. If you are a self-starter with a positive attitude and a desire to learn, we encourage you to apply and join our team!