Growth Specialist (sales)

Role: Growth Associate

Experience: 1+ years

Location: Gurgaon

Industry: SaaS / Product-based Company

About the Role

Karnival is redefining how brands engage customers post-purchase. At the heart of our platform are our next-gen CRM and Customer Experience (CX) solutions—built to empower retailers with smarter campaigns, personalised journeys, and real-time insights. From dynamic Interactive E-Receipts and actionable Surveys to gamified Raffle Draws, authentic Product Reviews, and seamless POS billing, our unified SaaS ecosystem drives loyalty, feedback, and revenue on autopilot. Powered by a centralised data lake and enterprise-grade security, Karnival is the growth engine modern retailers can’t do without.

Role Overview

We are looking for a dynamic, driven, and tech-savvy professional to be the first point of contact for potential clients. You will be responsible for initiating conversations, presenting Karnival’s value proposition, conducting product walk-throughs, and smoothly transitioning qualified leads to the sales team. This role blends presales expertise, consultative selling, and relationship-building.

Key Responsibilities:

Lead the initial outreach to prospective retail clients and respond to inbound interest.

Present Karnival’s product suite with clarity, confidence, and relevance to the client’s use case.

Conduct engaging demos, product walkthroughs, and pitch decks tailored to customer profiles.

Collaborate with marketing to refine messaging, collateral, and outreach strategies.

Qualify leads based on business fit, readiness, and potential impact.

Act as a strategic advisor in the early stage of the customer journey, positioning Karnival as the go-to growth platform.

Coordinate with the Sales team to transition opportunities for closure.

Maintain accurate records in CRM systems and track performance metrics.

Job Specifications:

1–3 years of experience in BD, Presales, or Customer Success in SaaS, retail tech, or CRM/CX platforms.

Excellent communication, presentation, and storytelling skills.

Strong understanding of retail customer journeys and tech adoption.

Experience in managing demos, POCs, or sales pitches is a must.

Self-starter attitude with a bias for action and ownership.

Comfort with CRM tools, presentation platforms, and virtual meeting tools.

Bonus Points For

Background in retail, loyalty programs, or marketing automation tools.

Experience working in a fast-paced startup or scale-up environment.

Knowledge of data-driven selling and campaign analytics