Operations - Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Act as the primary point of contact for customers by managing interactions across phone calls, emails, and chat platforms, while delivering a professional, responsive, and customer-focused experience.

2. Collaborate closely with cross-functional teams to investigate customer concerns, facilitate issue resolution, and ensure that all queries are addressed accurately and efficiently.

3. Monitor and manage customer requests from initiation to closure, maintain regular follow-ups, and provide proactive support by identifying customer needs and offering appropriate guidance and solutions.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 1st Oct'26 and 5th Nov'26are available for duration of 3 monthshave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 15,000 - 18,000 /monthDeadline:[hidden]:59:59Other perks:Job offerSkills required:English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationAbout Company:Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 300000 to 400000/year

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Act as the primary point of contact for customers by managing interactions across phone calls, emails, and chat platforms, while delivering a professional, responsive, and customer-focused experience.

2. Collaborate closely with cross-functional teams to investigate customer concerns, facilitate issue resolution, and ensure that all queries are addressed accurately and efficiently.

3. Monitor and manage customer requests from initiation to closure, maintain regular follow-ups, and provide proactive support by identifying customer needs and offering appropriate guidance and solutions.