Spa Therapist

Job highlights

• Annual Bonus, PF, Health Insurance, ESI (ESIC), Food/Meals, Accommodation, Two-way cabJob DescriptionJOB DESCRIPTIONPosition: Spa TherapistDepartment: Spa / WellnessReports To: Spa Manager Location: Madhubhan Resort & Spa, AnandJob Purpose: To provide professional, safe and high-quality spa and wellness treatments to guests while ensuring a relaxing and comfortable experience, maintaining the highest standards of hygiene, grooming, guest privacy and service excellence.Key ResponsibilitiesSpa Treatments & Guest ServicePerform professional spa treatments including body massages, body therapies, scrubs and other treatments as per the Spa treatment menu and established SOPs.Welcome guests warmly and understand their treatment requirements and preferences.Conduct appropriate pre-treatment consultation and identify any health conditions, allergies, injuries or contraindications before commencing treatment.Explain treatment procedures to guests and ensure their comfort throughout the treatmen

JOB DESCRIPTION Position: Spa Therapist Department: Spa / Wellness Reports To: Spa Manager Location: Madhubhan Resort & Spa, Anand Job Purpose: To provide professional, safe and high-quality spa and wellness treatments to guests while ensuring a relaxing and comfortable experience, maintaining the highest standards of hygiene, grooming, guest privacy and service excellence. Key Responsibilities Spa Treatments & Guest Service Perform professional spa treatments including body massages, body therapies, scrubs and other treatments as per the Spa treatment menu and established SOPs. Welcome guests warmly and understand their treatment requirements and preferences. Conduct appropriate pre-treatment consultation and identify any health conditions, allergies, injuries or contraindications before commencing treatment. Explain treatment procedures to guests and ensure their comfort throughout the treatment. Provide treatments according to prescribed duration, sequence and quality standards. Recommend suitable treatments and wellness services based on guest requirements without making medical claims. Ensure guest satisfaction and respond professionally to guest queries, requests or concerns. Treatment Room & Hygiene Prepare treatment rooms before each appointment and ensure all required products, linen and equipment are available. Maintain high standards of cleanliness, hygiene and sanitation in treatment rooms and spa areas. Ensure proper changing of linen, towels and other materials after every treatment. Clean and sanitize treatment equipment and work areas as per prescribed hygiene standards. Follow proper personal hygiene, hand hygiene and grooming standards at all times. Ensure oils, creams and other treatment products are properly stored and used as per established procedures. Safety & Professional Conduct Maintain appropriate professional boundaries, guest privacy and dignity during all treatments. Follow proper draping techniques and established Spa protocols during treatments. Immediately report any guest discomfort, adverse reaction, injury or unusual incident to the Spa Manager/Supervisor. Do not perform treatments where contraindications exist or where treatment may pose a risk to the guest. Maintain strict confidentiality regarding guest information and treatment details. Follow all Resort policies relating to safety, hygiene, security and professional conduct. Spa Operations Maintain accurate records of treatments performed and guest preferences wherever required. Coordinate with Spa Reception regarding appointments, treatment schedules and guest requirements. Ensure timely readiness for all scheduled appointments. Monitor treatment products and supplies and inform the supervisor regarding replenishment requirements. Ensure economical and appropriate usage of spa products, linen and other consumables. Assist in maintaining inventory of treatment products and operating supplies. Support Spa promotions, packages and treatment upselling wherever appropriate. Participate in departmental briefings, training programs and skill-development activities. Key CompetenciesGood knowledge of massage and spa therapy techniques Understanding of basic anatomy and physiology Knowledge of treatment contraindications and hygiene practices Excellent guest-handling and interpersonal skills Professional grooming and personal hygiene Courteous and service-oriented attitude Ability to maintain guest privacy and professional boundaries Physical stamina required to perform treatments Ability to work effectively as part of a team Willingness to work in rotational shifts, weekends and holidays Key Performance Indicators (KPIs) Guest satisfaction and feedback Quality and consistency of treatments Adherence to treatment SOPs and prescribed treatment duration Hygiene and treatment-room standards Guest safety and professional conduct Treatment/product upselling Product consumption and wastage control Punctuality and appointment readiness Grooming, attendance and discipline Teamwork and coordination The incumbent shall also perform any other duties and responsibilities assigned by the Spa Manager/Management from time to time in the interest of smooth Spa and Resort operations.