Loan Officer-Micro Banking

POSITION DESCRIPTION

JOB TITLE : Loan Officer-Micro Banking

GRADE : DM-I

DEPARTMENT : Micro Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : CRM

REPORTING INTO

NA

ROLE PURPOSE & OBJECTIVE

Drive acquisition of new Unsecured loans customers from open market

Identify quality leads from unsecured loans & liabilities customers through assessments by analyzing credit histories and performing financial analysis, ensuring compliance with internal and external regulations

Monitor and manage installment payments and collections of assigned customers

Strengthen existing customer relationships through targeted cross-selling Ujjivans products customer profile & needs

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

5-7 Cr. Loan portfolio

NA

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Develop and execute strategies to acquire new unsecured loan customers

Collaborate with the liabilities team to cross-sell unsecured loans

Follow up on leads provided by team various channels within defined TAT

Achieve monthly loan disbursement targets through acquisition of new customers and conversion of existing customers

Coordinate with Products & Marketing department to carry out marketing drives at his/her assigned and catchment areas for unsecured loans

Prospect new customers, maintain database of the leads, meet & convert select prospects and manage the relationship thereafter

Attend center meetings to generate leads for Unsecured loans and actively driving conversion of existing borrowing customers into SBL customer

Cross sell other products of Ujjivan and pass quality leads to respective officers/staff

Share customer insights/product related feedback with the Branch Head and Area Manager Microfinance

Provide inputs pertaining to revision of product and credit policies to the respective teams on the basis of geography specific considerations

Customer

Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective

Conduct the appraisal process of potential customers in a courteous manner without compromising quality

Guarantee confidential treatment of all the information gathered from customers

Internal Process

Carry out the pre and post-loan activities related to Unsecured loans, perform simple financial analysis, present the loan applications to the sanctioning authority by adhering to the set TAT & prioritize repayment of loans to maintain best portfolio quality

Visit the customers business and residential place to conduct thorough assessment/evaluation, following standard operation procedures. Analyze and evaluate loan applications to determine the situation of business, establish risks, determine the capacity of repayment and adequate loan amount for the customers needs and also evaluate the family situation and stability

Cooperate with credit department in case of identifying discrepancies or problems in customers information, reports, etc.

Coordinate with Liabilities team if applicable, to ensure bank accounts are opened/activated to disburse loan amount and necessary standing instructions to repay monthly disbursements and provide savings tool to customers

Perform loan utilization check and follow up on disbursed loans, especially of the ones not paying on time

In case of arrears, visits customers for loan recovery and coordinate with collections officer to update the status periodically

Learning & Innovation

Maintain up to date knowledge of Unsecured loans as well as a working knowledge of other products offered in branch

Inform Branch Head about demand in the assigned area as well as on competition on a regular basis

Ensure adherence to training man-days/ mandatory training programs for self

Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate, preferably in commerce and related streams

Experience

Preferred experience of 2-4 years in banking, asset products sales or collection

Certifications

NA

Functional Skills

Knowledge of Banking sector

Knowledge on individual lending - Secured loans/asset products and third-party products

Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage

Sales and marketing skills across multiple products

KYC norms/guidelines for secured loans

Experience in Credit Assessment/Appraisal

Communication Skills - fluent in the local language & English

Behavioral Skills

Multiple products selling skills

Time management

Customer relations management

Achievement/performance oriented

Possesses good interpersonal skills

Documentation skills

Willingness to travel & relocation as per business requirements and career opportunities

Competencies Required

Building Relationship

Driving Change

Planning & .