Associate Customer Experience

Work with a well known garments brand, designing a variety of Indian style clothing. Read on to know more.

Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As an Associate Customer Experience, you will be responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders in order to keep fine-tuning the customer’s experience.

What you will do:

Managing large amounts of calls and emails, and social media, if required

Identifying and assessing customer’s needs to achieve satisfaction

Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution

Building sustainable relationships and trust with customers through open and interactive communication

Providing accurate, valid and complete information by using the right methods/tools

Following communication procedures, guidelines and policies

Taking the extra mile to engage customers

Desired Candidate Profile

What you need to have:

Strong customer handling skills on phone and email

Familiarity with CRM systems and practices

Prior experience with Freshdesk and Magento would be a plus

Customer orientation and ability to adapt/respond to different types of people

Excellent communication skills ( both written and verbal)

Ability to multitask, prioritize and manage time effectively

Empathy and compassion

Punctuality

Ability to stretch long hours and work for the bigger vision of the company

Experience with Microsoft Office and G-suite (google)

Knowledge of basics of Microsoft Excel for reporting purposes is a MUST

Comfort with technology and data

Good hold on English Grammar

Problem identification and solving attitude

Ability to listen

Customer obsession

High integrity

Decisiveness