Junior operations Executive L&D

Operations Executive – Roles and ResponsibilitiesObjective: To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.🔧 Core Responsibilities1. Training Session CoordinationResponsibilities:Coordinate and execute training sessions as per schedules.Ensure trainers and learners have all necessary information and access.Prepare training kits, tools, and digital resources.Key Tasks:Send session invites and joining links (Zoom/MS Teams).Share pre-training materials with participants.Monitor live sessions and assist with technical support if needed.2. Trainer & Client CommunicationResponsibilities:Act as a liaison between trainers, learners, and internal teams.Ensure smooth communication before, during, and after training sessions.Address basic queries and escalate issues where needed.Key Tasks:Confirm trainer availability and session readiness.Communicate session changes, delays, or cancellations.Collect trainer session feedback and pass it to QA or management.3. Data Entry & ReportingResponsibilities:Maintain accurate records of sessions, trainers, attendance, and client feedback.Assist in preparing performance, delivery, and utilization reports.Ensure real-time updates to CRM, LMS, and other internal tools.Key Tasks:Update trackers (Google Sheets/Excel) after each session.Log trainer invoices, session feedback, and issue tickets.Support weekly and monthly reporting tasks.4. Operational Support ActivitiesResponsibilities:Support the broader operations team with document prep, session audits, and internal coordination.Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.Coordinate across teams (sales, finance, sourcing) to close operational loops.Key Tasks:Help prepare certificates of completion for learners.Follow up on trainer documents for finance team (for payout processing).Update session timelines or calendars as per changes.5. Quality & Compliance AssistanceResponsibilities:Ensure sessions meet delivery quality benchmarks.Follow checklists and SOPs for session execution.Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).Key Tasks:Track feedback scores and session satisfaction ratings.Help review recordings or reports for quality assurance teams.Flag non-compliance issues to senior operations members.🧠 Required Skills:Strong communication & interpersonal skillsBasic knowledge of CRM/LMS tools and Google WorkspaceAttention to detail and time managementTeam-player with multitasking abilityWillingness to work flexible hours across global time zones