Senior Relationship Officer Delhi (India)

Company Name Muthoot Fincorp Limited

Job Title Senior Relationship Officer, Secured & Unsecured Business Loans

Grade C1

Location PAN India

Reports to Business Manager, Secured & Unsecured Business Loans

Span Of Control NA

Job Purpose

The purpose of the role is to deliver and execute customer acquisition through business development and support branch channel in managing the customer journey through sales championship, process championship and product championship.

Key Job Responsibilities

Deliver on Customer Acquisition through business development

To find recent micro markets and empanel positive quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)

Work in the Area assigned by the Branch Business Manager and generate leads

Cold Calling to the potential customer base to generate business

Daily Sales Calls as per the Plan submitted to BBM

To find, nurture and develop excellent relationship with the Referral Partners / Connectors

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

To give doorstep service to customers at their residence or office.

To learn the Organizations policies, and source files as per the policy.

To Act as the Eyes & Ears of the Organization while working in the Market for recent opportunities, information and sharing them to Branch Business Manager

To Support the Customers in terms of end -to- end loan processing.

To act as the Bridge between Customers and the Branch

To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.

To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.

To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Retain existing live loan customers.

Knowledge, Skills & Attributes

Result Orientation

Customer Service & Retention Focus

Stro .