We are hiring Customer Success Manager at Caimera

What do we do?

Caimera is the next generation of cameras. Built with gen AI, Caimera is a photoshoot tool that develops the most hyper real AI images. Caimera works with some of the largest fashion brands, creating images that move products.

Caimera’s technology is used to create editorial and catalog shots at scale, saving brands a ton of time and money. With the best quality of images, Caimera is the AI company of choice in every boardroom right now.

Brand’s say these really are the finest AI images they have ever seen, take a look.

Website

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What will you do everyday?

As a customer success manager, you work directly with clients as well as overseeing a team of AI Fashion prompters. This position reports to the company’s co-founder Kirti Poonia.

Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.

Project Management: Coordinate with the internal resources for the flawless execution of projects, ensuring that all client projects are delivered on-time, within scope, and budget.

Strategic Planning & Communication: Serve as the lead point of contact for all client account management matters, ensuring timely and successful delivery of solutions according to client needs and objectives.

**** Internal Liaising:**** Working with the heads of internal departments, to manage teams in delivering on time results/output in order to retain and grow all clients accounts, taking responsibility for the quality of work carried out by all team members.

Problem Solving: Identify client issues and concerns, proactively address them, and work collaboratively with the team to find effective solutions.

Business Development: Assist in identifying growth opportunities with existing clients and potentially participate in new business pitches.

Mandatory Skills required to apply for this role:

Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred.

Minimum 2 years of experience in client facing or account management role

Problem-solving skills and a proactive approach to addressing client needs.

Proven experience in a team handling role is a plus

Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

Ability to manage multiple projects simultaneously while maintaining strict attention to detail.

Why work with Caimera?

We’re a remote-first company.

We are a team of kind, empathetic, creative, tech lovers who take the responsibility of ensuring your success.