IT Support Executive

Job highlights

• Annual Bonus, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, LaptopJob DescriptionPosition: IT Support ExecutiveDepartment: Information Technology (IT)Location: Surat, GujaratEmployment Type: Full-TimeWorking Hours: 10:00 AM – 7:00 PMJob SummaryWe are looking for a dedicated and technically skilled IT Support Executive to provide technical assistance and support to users. The ideal candidate will be responsible for troubleshooting hardware, software, networking, and system-related issues while ensuring smooth IT operations across the organization.Key ResponsibilitiesProvide technical support to employees and clients via phone, email, remote access, or in-person.Install, configure, and maintain computer systems, software, printers, and peripherals.Troubleshoot hardware, software, internet, and network-related issues.Manage user accounts, passwords, and access permissions.Monitor and maintain system performance and security.Log, track, and resolve support

Position: IT Support Executive Department: Information Technology (IT) Location: Surat, Gujarat Employment Type: Full-Time Working Hours: 10:00 AM – 7:00 PM Job SummaryWe are looking for a dedicated and technically skilled IT Support Executive to provide technical assistance and support to users. The ideal candidate will be responsible for troubleshooting hardware, software, networking, and system-related issues while ensuring smooth IT operations across the organization. Key Responsibilities Provide technical support to employees and clients via phone, email, remote access, or in-person. Install, configure, and maintain computer systems, software, printers, and peripherals. Troubleshoot hardware, software, internet, and network-related issues. Manage user accounts, passwords, and access permissions. Monitor and maintain system performance and security. Log, track, and resolve support tickets within defined timelines. Coordinate with internal teams and vendors for issue resolution. Maintain IT inventory and asset records. Assist in software deployment, updates, and system upgrades. Provide basic training and guidance to users regarding IT systems and applications. Required Skills Strong troubleshooting and problem-solving abilities. Basic knowledge of computer hardware and networking. Familiarity with Windows Operating Systems. Knowledge of MS Office Suite and email applications. Good communication and customer-handling skills. Ability to work under pressure and manage multiple issues simultaneously. Eligibility Criteria Qualification: BCA, MCA, B.Sc. IT, Diploma in IT, Computer Engineering, or related field. Freshers and experienced candidates may apply. Experience: 0–2 years of experience in IT Support, Technical Support, Helpdesk, or Desktop Support preferred. Preferred SkillsKnowledge of LAN/WAN networking. Understanding of Active Directory and Remote Desktop tools. Experience with ticketing systems. Basic knowledge of cybersecurity practices. Salary & Benefits Fixed Salary Performance-Based Incentives Professional Development Opportunities Career Growth within the Organization Key Performance Indicators (KPIs) Ticket Resolution Time User Satisfaction System Uptime Issue Resolution Rate Compliance with IT Processes and Documentation