Client Success Representative - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

A. Lead Conversion & Sales Follow-Up

1. Manage company-provided leads, initiate meaningful conversations, understand prospect requirements, and follow up consistently to move opportunities toward order confirmation.

2. Track lead progress and ensure timely follow-ups throughout the sales process.

B. Client Relationship Management

1. Build strong professional relationships with prospects and clients by understanding their business needs and addressing their concerns.

2. Provide a smooth and responsive sales experience throughout the customer journey.

C. Requirement Analysis & Solution Recommendation

1. Understand prospects' goals, challenges, and expectations.

2. Recommend suitable Shopify services or solutions based on their business requirements.

D. Sales Presentations & Proposals

1. Deliver clear and persuasive presentations on the company's services and solutions.

2. Prepare relevant proposals or quotations and communicate the value of the company's offerings to prospects.

E. Pipeline & Performance Management

1. Maintain accurate records of leads, conversations, follow-ups, and order status.

2. Monitor individual sales performance and work consistently toward assigned targets.

F. Negotiation & Deal Closure

1. Handle client objections and discuss commercials and project requirements.

2. Negotiate effectively within company guidelines and take ownership of converting prospects into confirmed orders.

G. Market & Industry Awareness

1. Stay informed about Shopify, e-commerce, and digital-service trends.

2. Monitor competitor offerings and customer expectations to improve sales conversations and conversion opportunities.

H. Order Handover & Internal Coordination

1. Coordinate with relevant internal teams after successfully closing an order.

2. Ensure all client requirements, commitments, and project details are communicated accurately for a smooth onboarding process.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 6th Oct'26 and 10th Nov'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 20,000 - 25,000 /monthDeadline:[hidden]:59:59Other perks:CertificateSkills required:Negotiation, Client Relationship Management (CRM), Sales Management, Client Relationship, Sales and Effective CommunicationAbout Company:Digital Heroes is a full-service digital marketing agency. We've been providing a wide range of services to clients across all industries. Our digital marketing services include consulting and management options for a variety of online marketing tactics, including search engine optimization (SEO), pay-per-click (PPC) ads, Amazon store optimization, copywriting, conversion rate optimization (CRO), and more. We also offer expert web design and development services for both e-commerce and B2B companies.

Responsibilities

Selected intern's day-to-day responsibilities include:

A. Lead Conversion & Sales Follow-Up

1. Manage company-provided leads, initiate meaningful conversations, understand prospect requirements, and follow up consistently to move opportunities toward order confirmation.

2. Track lead progress and ensure timely follow-ups throughout the sales process.

B. Client Relationship Management

1. Build strong professional relationships with prospects and clients by understanding their business needs and addressing their concerns.

2. Provide a smooth and responsive sales experience throughout the customer journey.

C. Requirement Analysis & Solution Recommendation

1. Understand prospects' goals, challenges, and expectations.

2. Recommend suitable Shopify services or solutions based on their business requirements.

D. Sales Presentations & Proposals

1. Deliver clear and persuasive presentations on the company's services and solutions.

2. Prepare relevant proposals or quotations and communicate the value of the company's offerings to prospects.

E. Pipeline & Performance Management

1. Maintain accurate records of leads, conversations, follow-ups, and order status.

2. Monitor individual sales performance and work consistently toward assigned targets.

F. Negotiation & Deal Closure

1. Handle client objections and discuss commercials and project requirements.

2. Negotiate effectively within company guidelines and take ownership of converting prospects into confirmed orders.

G. Market & Industry Awareness

1. Stay informed about Shopify, e-commerce, and digital-service trends.

2. Monitor competitor offerings and customer expectations to improve sales conversations and conversion opportunities.

H. Order Handover & Internal Coordination

1. Coordinate with relevant internal teams after successfully closing an order.

2. Ensure all client requirements, commitments, and project details are communicated accurately for a smooth onboarding process.