Lead Client Engagement in Bengaluru | Goodera

GooderaGoodera runs an employee volunteering platform that helps companies give their staff meaningful ways to volunteer in their communities. It works in over 100 countries, supports more than 30 languages and serves over 500 clients, including more than 60 Fortune 500 companies. Through a network of over 50,000 nonprofit partners and more than 1 million employee volunteers, its work has reached over 10 million people. Goodera is backed by investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network and Ursula Burns. This role sits within Goodera's global Customer Success team, which works with client companies to plan, run and grow their volunteering programmes.

RoleAs the Client Engagement Lead, you will be the main partner for Goodera's client companies. You will help them set clear volunteering goals, make sure they reach those goals, and show them how the platform can do more for their staff and the communities they serve. You will listen closely to what clients need, solve their problems, and help keep them with Goodera for the long term.

ResponsibilitiesLead customer success efforts by establishing clear retention goals and milestones for corporate clients

Assist corporate partners in setting up and achieving their employee volunteering targets

Promote product value and introduce additional services through positive client experiences

Create clear training materials to support corporate partners

Manage customer feedback and resolve concerns to improve overall service quality

Build an active network of brand ambassadors to share product benefits

Maintain deep product knowledge to recommend effective solutions for client needs

Optimise internal processes to strengthen customer success initiatives

RequirementsExperience: 5 years of experience in customer success or client management roles

Sector Knowledge: Work experience in Corporate Social Responsibility (CSR), non-profit groups, or volunteering organizations

Stakeholder Management: Proven track record in handling multi-stakeholder corporate accounts and brand image

Soft Skills: Strong communication skills to build positive business relationships and resolve customer concerns effectively

Organization Skills: Excellent personal organization, accountability, and project milestone management abilities

Work with a fast-growing global team operating in over 100 countries

Professional career growth within a platform backed by top global investors .