Email Marketing / Klaviyo Specialist for eCommerce Agency - Remote

Who We Are

Right Hook Digital is a growth marketing agency working with 7-8 figure DTC eCommerce brands across the US and Australia. We're a Premium Google and Meta Marketing Partner and a global team of 60+ and we're growing our email marketing team.

The Role

As a Klaviyo Email Specialist, you're the execution engine inside a retention pod. You work directly alongside a Retention Strategist to bring lifecycle strategies to life, building campaigns and flows, managing the content calendar, briefing designers and copywriters, and making sure every email that goes out is on-brand, on-time, and error-free.

This is not a strategy role - but it's the role that makes strategy real. If you're detail-obsessed, fast in Klaviyo, and take pride in flawless execution, you'll thrive here.

Primary Duties

Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands

Set up and configure Klaviyo email and SMS accounts for new clients

Own the campaign calendar - keeping it current, flagging risks early, and making sure nothing slips

Write creative briefs for designers and copywriters, and manage the email design process from brief to approval

Pull and compile monthly performance reports across email and SMS accounts

Communicate directly with clients on campaign approvals, design feedback, and performance updates

Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables

Maintain a strong design eye - you're not building the emails, but you know when something looks off-brand

Requirements

Minimum 2 years of hands-on Klaviyo experience - campaigns, flows, segmentation, and reporting

Minimum 2 years of agency experience or managing multiple clients simultaneously

Strong attention to detail - you catch errors before they go live, not after

Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice

Strong project management skills - ClickUp experience is a plus

SMS experience (Klaviyo or Postscript) is a plus

Strong Excel or Google Sheets skills

Benefits

Work alongside world-class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day

A dedicated pod structure - you're supported by a strategist and designer, not working in isolation

Access to ongoing training and account reviews with top retention practitioners and industry experts

Real career progression - we promote from within and are actively building this department

Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more

A tight-knit team culture built on Kaizen, openness, and genuine care for each other's growth

Flexibility in working hours with notice

To Apply

Submit your resume, a brief cover letter, and a 2-minute intro video. Applications without a video will not be considered.