Customer Support Executive

Key ResponsibilitiesHandle customer queries through calls, emails, and/or chat . Understand customer concerns and provide accurate and timely resolutions. Maintain a professional and positive approach while interacting with customers. Follow company processes, policies, and service guidelines. Escalate complex or unresolved issues to the concerned team. Maintain accurate records of customer interactions and transactions. Follow up with customers whenever required. Meet defined quality, productivity, and customer satisfaction targets. Coordinate with internal teams to resolve customer issues. Ensure excellent customer experience and customer retention.