Dental Billing - Accounts Receivable (AR) Specialist

Role & responsibilities

Work on assigned dental insurance AR queues, including claims aging 30-90+ days, to drive timely resolution and cash collection

Investigate unpaid, underpaid, and denied claims; identify root causes; correct and resubmit claims or file appeals as needed.

Follow up with payers via phone, portal, and email; track timely filing limits and ensure all submissions meet deadlines.

Review EOBs/ERAs to verify contractual allowances, detect underpayments, and initiate corrections or disputes

Maintain complete and accurate documentation of all AR activity in the practice management system (PMS)

Identify denial trends and report issues, system errors, or process gaps to the AR Manager/Revenue Cycle leadership.

Collaborate with front-office and clinical teams to improve billing accuracy, eligibility verification, and pre-authorization workflows

Preferred candidate profile

1-3 years of recent experience in dental billing and/or dental AR (insurance follow-up, denials, payment posting).

Strong knowledge of dental insurance plans, CDT coding, EOB/ERA interpretation, and common denial reasons.

Hands-on experience with dental practice management and clearinghouse systems (e.g., Dentrix, Denticon, DentalXchange, or similar).

Proficiency in Microsoft Excel/Google Sheets for basic reporting and tracking.

Excellent written and verbal communication skills; comfortable interacting with payers and patients.

High attention to detail, strong follow-through, and ability to prioritize by dollar value and timely filing risk.

Ability to work independently, meet daily productivity/collection targets, and adapt to changing priorities

Understanding of HIPAA and patient confidentiality requirements. .