Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department. The ideal candidate will be responsible for overseeing a team of telecallers in an international call center environment, ensuring that all customer interactions are handled efficiently and effectively. The Team Leader will play a crucial role in managing team performance, providing guidance and support, and ensuring that the team meets its targets and objectives. Key responsibilities include training and mentoring team members, monitoring call quality, and implementing best practices to enhance customer satisfaction. The successful candidate will possess strong leadership skills, a deep understanding of customer care processes, and experience in the US healthcare sector. Required skills include telecalling, team management, and a solid background in international BPO operations. If you are passionate about leading a team and delivering exceptional customer service, we encourage you to apply.