Freshers & Experience || Full Time || Airline Customer Service Representative

We are seeking a motivated Airline Customer Service Representative to join our team in Patna, India. This role is perfect for individuals who enjoy helping others and have a passion for the airline industry. As a representative, you will provide excellent service to our customers.Key Responsibilities:1. Assist Passengers: Welcome travelers at the check-in counters, answer their queries, and guide them through the check-in process. This includes handling their luggage and ensuring they understand their flight details.2. Manage Bookings: Help customers make, change, or cancel flight reservations. You will use our booking systems to provide accurate information and ensure a smooth experience.3. Resolve Issues: Address passenger complaints and concerns promptly and professionally. Your goal will be to find solutions that satisfy customers while adhering to company policies.4. Provide Flight Information: Inform passengers about flight schedules, delays, and gate changes. Keeping customers updated ensures they are well-informed throughout their travel experience.5. Maintain Records: Document interactions with customers in the system. This helps in managing customer accounts and improves service quality.Required Skills and Expectations:Candidates should have a minimum education of 12th grade and should be comfortable using computers for booking and record-keeping. Excellent communication skills in English and an eagerness to help people are essential. A positive attitude, patience, and problem-solving skills will greatly help in providing exceptional customer service. Prior experience in customer service is a plus, but not mandatory.Experience0 - 2 YearsNo. of Openings830Education12th PassRoleAirline Customer Service RepresentativeIndustry TypeHotel / Travel / Airline / HospitalityGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeBenefits includeFlexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab