Customer Support Supervisor

Roles and Responsibilities :

Manage a team of customer support agents to ensure excellent service delivery.

Develop and implement effective training programs to improve agent performance and product knowledge.

Analyze call quality, identify areas for improvement, and implement process changes to enhance overall customer satisfaction.

Collaborate with other departments (e.g., sales, marketing) to resolve complex issues and provide solutions.

Job Requirements :

8-10 years of experience in International Voice Process or similar industry.

Proven track record in Team Management with at least 2 years' experience leading teams.

Strong understanding of BPO processes, including call center operations and international voice processing.

Experience or a understanding about the healthcare process is an added advantage. .