Field Collection Executive

Company: Pointo Position: Field Collection Executive Department: Debt Collections / Recovery Job Location: Patna, Bihar Experience: 1–2 Years About the Role We are looking for a Field Collection Executive to join our Debt Collections/Recovery team at Pointo. The candidate will be responsible for visiting customers in the assigned area, following up on outstanding payments, and ensuring timely collection of dues. This is a field-based role , so the candidate should be comfortable travelling extensively within the assigned territory and interacting directly with customers. Key Responsibilities Visit customers at their registered/assigned locations for payment collection. Follow up with customers regarding pending and overdue payments. Maintain regular communication with customers through phone calls and field visits. Explain outstanding dues and payment-related information clearly to customers. Ensure timely collection of assigned accounts. Maintain accurate records of collections, customer visits, and follow-ups. Submit daily/regular collection reports to the reporting manager. Handle customer queries and concerns professionally. Coordinate with the internal collections/operations team regarding payment status and customer cases. Travel within the assigned territory as required for collection activities. Achieve assigned collection targets and follow company collection processes and guidelines.       Candidate Requirements Mandatory Requirements Graduate in any discipline. 0–2 years of experience in field collection, debt recovery, sales, field operations, or a similar customer-facing role. Own 2-wheeler is mandatory. Android smartphone is mandatory. Valid driving licence and willingness to travel. Comfortable travelling approximately 120–150 km as required by the role. Basic English communication skills. Good communication and customer-handling skills. Ability to work independently in a field environment. Preferred Experience in loan collection, debt recovery, business loan collection, LAP collection, EMI collection, or financial services . Experience in field sales or collection will be an added advantage. Candidates familiar with the local Bhopal area/territory may be preferred.