Customer Success Executive

About MyOperatorMyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.Role OverviewWe are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.Key ResponsibilitiesAccount ManagementManage and maintain relationships with assigned customer accountsTake complete ownership of revenue growth from existing clientsEnsure timely contract renewals and account retentionRevenue GrowthIdentify opportunities for cross-sell and up-sellDrive account expansion and revenue growth from existing customersMeet monthly and quarterly revenue targetsCustomer SuccessEnsure customers are effectively using the product and receiving valueAct as the primary point of contact for account-related queriesResolve customer issues by coordinating with internal teamsRetention & Risk ManagementIdentify potential churn risks and take proactive measuresMaintain long-term relationships with customersCRM & Data ManagementMaintain accurate records of all customer interactions in CRMEnsure proper account updates and data accuracyCustomer SatisfactionMaintain high CSAT scoresEncourage positive customer feedback and reviewsRequirementsGraduate in any discipline1–2 years of experience in Customer Success / Account Management / Sales rolesExcellent communication and interpersonal skillsCustomer-first mindset with strong problem-solving abilityProficiency in MS Excel and CRM toolsStrong sense of responsibility and ownershipSelf-driven, proactive, and target-oriented attitudeAbility to work collaboratively with cross-functional teamsBenefits5 days working with alternate SaturdaysCompetitive fixed salary with performance-based incentivesIncentives linked to renewals, expansions, and revenue growthClear career growth path in Customer Success and Account ManagementOpportunity to work in a high-growth SaaS environmentRecognition and rewards for top performersHealth and wellness benefits as per company policyPaid leaves and holidays as per company policy