Customer Support Executive Role

About the job:Key responsibilities:

1. Handling customer support calls for order tracking and grievances

2. Outbound calling for address confirmation and order confirmation

3. Making NDR calls to support OFD

4. Daily Reporting to and with Logistics PartnerWho can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Nagpur onlySalary:₹ 2,00,000 - 2,56,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beveragesSkills required:MS-Excel, English Proficiency (Spoken) and Customer SupportOther Requirements:1. Excellent communication skills and english efficiency2. Preferable from Nagpur3. Should have some experience working as a customer support executiveAbout Company:Evolution Technologies is a multi-brand ecommerce company focused on building and scaling consumer brands across Kitchen, Home Essentials, Home Improvement, and Personal Care. We combine product discovery, consumer insights, performance marketing, supply-chain management and technology to identify high-potential products and turn them into scalable e commerce businesses. Our portfolio approach allows us to build multiple specialised brands while sharing a common technology and operational backbone from sourcing and fulfilment to customer acquisition, analytics and growth.

Responsibilities

Key responsibilities:

1. Handling customer support calls for order tracking and grievances

2. Outbound calling for address confirmation and order confirmation

3. Making NDR calls to support OFD

4. Daily Reporting to and with Logistics Partner