Support And Operations

About the job:Key responsibilities:

A

1. Handle customer queries via WhatsApp, phone, and email.

2. Resolve booking, payment, ticket, refund, and event-related issues.

3. Assist customers with check-in and ticket-related queries.

4. Follow up on open issues and ensure timely resolution.

5. Handle escalations professionally.

B

1. Monitor bookings, payments, cancellations, and customer requests.

2. Coordinate and resolve operational issues with internal teams.

3. Support event-day operations, including QR/check-in and seating issues.

4. Maintain records of complaints, refunds, and resolutions.

5. Prepare basic operational reports and MIS.

C

1. Coordinate with event, sales, finance, and Tech teams.

2. Track and communicate operational issues and updates.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,40,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beveragesSkills required:MS-Office, Time Management, Problem Solving, Coordination and Effective CommunicationAbout Company:Vann Ventures is an event and entertainment company focused on creating memorable live experiences across cities. We manage and organize events while leveraging technology, digital marketing, ticketing, and operations to deliver seamless experiences for our audience.

We are a young, dynamic team that provides interns with opportunities to work on real-world projects, gain hands-on industry experience, learn from experienced professionals, and contribute to exciting events and initiatives

Responsibilities

Key responsibilities:

A

1. Handle customer queries via WhatsApp, phone, and email.

2. Resolve booking, payment, ticket, refund, and event-related issues.

3. Assist customers with check-in and ticket-related queries.

4. Follow up on open issues and ensure timely resolution.

5. Handle escalations professionally.

B

1. Monitor bookings, payments, cancellations, and customer requests.

2. Coordinate and resolve operational issues with internal teams.

3. Support event-day operations, including QR/check-in and seating issues.

4. Maintain records of complaints, refunds, and resolutions.

5. Prepare basic operational reports and MIS.

C

1. Coordinate with event, sales, finance, and Tech teams.

2. Track and communicate operational issues and updates.