Customer Support Executive

Kochi, Kerala

Work Type: Full Time

Opportunity.

Linways is the fastest growing technology company working on a mission to improve the way the world is learning with the help of technology.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

Responsibilities

Managing a team of representatives offering customer support.

Resolving customer complaints brought to your attention.

Planning the training and standardization of service delivery.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Skills Required

A bachelors degree in administration or a related field.

Excellent interpersonal and written and oral communication skills

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable. .