Hiring Experienced International Email & Chat - NTT DATA

Greeting from NTT DATA,We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.Required Skills for this role include:Candidate should have a minimum of 3 years experience in Chat support that required you to work regularly scheduled shifts.Possesses excellent verbal and written communication skillsProficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.2 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2 months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.Typing speed of 35 wpm.Ready to work in complete night shiftsAny Graduation with English as a compulsory subject.Ability to sit at a desk/remote for extended periods.Proficient with MS Office suites and leading CRM tools such as SalesforcePreferred Skills include:Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims.Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). Interested Candidate please share me your resume to hidden_email .