Priority Engineer (NOC Operation)

In this role, you will:• Troubleshoot Complex / escalated network issues • Participate in Major Incident Management conference calls and associated bridge-lines• Work on tickets escalated from Tier 2 Support• Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices (on back of break fix)• Work with Advanced technology functions (priority support) / Cisco TAC• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.• Mentor / train tier-1 / tier-2• Open Change controls and emergency break-fix Change Records• Engage Cisco (NOC and HTTS) Support• Work on Sniffer/ Infinistream capture• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances• Work with vendors / vendor escalations (on complex issues)• Functionally aligned to the manager and work closelyDesired Qualifications:Must Have Banking experience • 6+ years of network support experience in NOC Operations or similar environment.• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.• Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN• Experience on Arista hardware is a plus.• Excellent Customer Service Skills and communication skills.• Ansible knowledge is a plus• Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)