Customer Service Manager - Full Time - Freshers

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.Key Responsibilities:- Answer Customer Inquiries: Handle phone calls and responses to emails from customers, providing accurate information and support.- Resolve Complaints: Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- Maintain Customer Records: Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- Provide Product Information: Offer detailed information about products and services to help customers make informed purchasing decisions.- Collaborate with Teams: Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.ExperienceFresherNo. of Openings100Education12th PassRoleCustomer Service OfficerIndustry TypeBankingGender[ Male / Female ]Age Limit18 - 30 Yrs.Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeBenefits includeFlexible Working Hours, Annual Bonus, PF, ESIFace Interview LocationKolkata West Bengal