Customer Support Executive

About the job:We are looking for a 'Customer Support Executive' who can assist customers with product-related queries, understand their requirements, resolve issues, and ensure a smooth customer experience. This is a good opportunity for candidates who are interested in SaaS, CRM, technology, and customer success.

Key responsibilities:

1. Handle customer queries through calls, WhatsApp, email, and other support channels.

2. Understand customer issues and provide appropriate solutions.

3. Assist customers with CRM and software-related queries.

4. Guide customers on product features and basic troubleshooting.

5. Coordinate with the technical/product team for unresolved issues.

6. Follow up with customers and ensure timely resolution.

7. Maintain proper records of customer interactions and issues.

8. Support customer onboarding, training, and product demonstrations when required.

What You'll Get:

1. Hands-on experience with CRM, AI & SaaS technology.

2. Product training and learning opportunities.

3. Growth-oriented work environment.

4. Opportunity to work directly with customers and technology teams.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,25,000 - 7,40,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:MS-Excel and Effective CommunicationOther Requirements:A. Required Skills1. Good Hindi and English communication skills.2. Good listening and problem-solving abilities.3. Basic knowledge of computers and web applications.4. Comfortable handling customer calls and support conversations.5. Ability to learn CRM/SaaS products quickly.6. Positive attitude and customer-first approach.7. Freshers with good communication skills can apply.B. Preferred1. Experience in Customer Support / Customer Success / CRM / SaaS is an advantage.2. Familiarity with WhatsApp, email, CRM, or ticketing systems is a plus.C. Who Can Apply1. Freshers and candidates with 0–2 years of experience.2. Candidates who can work from Bhopal.3. Candidates available for a full-time role.About Company:9ance builds AI-powered business software for CRM, ERP, HRMS, finance, automation, and customer engagement. We help businesses automate sales, operations, and communication using Voice AI, WhatsApp automation, and real-time intelligence. Join us to build the future of SaaS and business automation.

Responsibilities

We are looking for a 'Customer Support Executive' who can assist customers with product-related queries, understand their requirements, resolve issues, and ensure a smooth customer experience. This is a good opportunity for candidates who are interested in SaaS, CRM, technology, and customer success.

Key responsibilities:

1. Handle customer queries through calls, WhatsApp, email, and other support channels.

2. Understand customer issues and provide appropriate solutions.

3. Assist customers with CRM and software-related queries.

4. Guide customers on product features and basic troubleshooting.

5. Coordinate with the technical/product team for unresolved issues.

6. Follow up with customers and ensure timely resolution.

7. Maintain proper records of customer interactions and issues.

8. Support customer onboarding, training, and product demonstrations when required.

What You'll Get:

1. Hands-on experience with CRM, AI & SaaS technology.

2. Product training and learning opportunities.

3. Growth-oriented work environment.

4. Opportunity to work directly with customers and technology teams.